A year after the interview, a card arrived at the office, addressed to me.

I didn't recognise the handwriting at first. Then I did.

Inside, there was just a short note.

Holly,

I'm working for a law centre in Glasgow now. Helping tenants with their landlords. The pay is terrible. The office is freezing. I've never liked a job more.

Last week, an old woman came in. She'd been told she had to leave a flat she'd lived in for forty years. I nearly didn't take her case. It looked small. Ordinary. Then I remembered a crane with six-foot letters on it.

We won. She's staying.

You were never too ordinary. I just spent four years looking at all the wrong things.

I'm sorry. And thank you.

James.

I read it twice.

Then I put it in my desk drawer. I didn't reply. I didn't need to.

But I was glad. Genuinely glad.

Some people need to walk under the crane a few times before they look up.