I still do my delivery shift once a month. Same shorts. Same boots. Same faded orange shirt.

Sometimes I walk into fancy places in it. Restaurants. Banks. Hotel lobbies.

You'd be surprised how differently people treat you in a sweaty work shirt. Some people look straight through you. Some people check their wallets.

And some people bring you a bottle of cold water and ask if you've been out in it all day. Those are the ones I remember.

Tyler is the fleet sales manager at Desert Sterling now. He's the youngest in Arizona. He still washes his own demo cars every Saturday morning, in his overalls, in the sun. He says it keeps him honest.

Ray runs customer experience at Sterling Motors of Scottsdale. Their reviews are some of the best in the state now.

And Brent drives Route 14, downtown Phoenix. He's one of the best drivers I've got. People sometimes ask me why I didn't just tell Brent who I was that Saturday. It would have been so easy. One sentence, and he'd have rolled out the red carpet.

But I didn't want the red carpet.

I wanted to know what he'd do when he thought nobody important was watching. Because that's who people really are.

Not what they do for the man in the suit.

What they do for the guy who walks in through the front door, sweaty and tired, in a faded orange shirt.

The one they think should have used the side door.